Cancellation & Refund Policy

To cancel or change a booking, contact the riad as early as possible by email at contact@mbnhostdemo.com or via WhatsApp. The date your request is received is what counts for calculating any fees.

Unless a specific condition is stated in your confirmation, the standard schedule is as follows:

If you do not cancel in advance and do not arrive on the check-in day, the booking is treated as a no-show. The corresponding amount, as shown in the schedule, may be retained and the booked nights released.

Some promotional offers or discounted bookings may be non-refundable. In such cases, this is clearly indicated before confirmation: no amount paid will be refunded in the event of cancellation, whatever the date.

When a refund is due:

• It is made using the same payment method as originally used.
• Processing takes up to 14 days from confirmation of the cancellation.
• Any bank transfer fees remain the traveller's responsibility where they apply.

If you leave before the planned date, the booked and unused nights remain payable, unless the riad expressly agrees otherwise. We nonetheless review each situation with goodwill.

In the exceptional event that the riad is unable to honour your booking (technical incident, unforeseen event), we would inform you as soon as possible and proceed with a full refund of the amounts paid, or offer you an equivalent solution.

In the event of force majeure beyond your control and ours (natural disaster, health or administrative restriction preventing travel, etc.), we favour a flexible solution: postponement of the stay or a credit valid for a future booking. Supporting evidence may be requested.